No Going Back: The digital customer-experience challenge for companies

The covid-19 crisis has accelerated the flight of consumers to digital and made a fully digitised customer experience a must-have for survival.

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Weekly Digest   Issue #41         No Going Back: The digital customer-experience challenge for companies   The covid-19 crisis has accelerated the flight of consumers to digital and made a fully digitised customer experience a must-have for survival. After years of digital transformation, do companies have the required capabilities to meet this challenge?   READ ARTICLE →

Marketing South Africa's post-pandemic consumer: Building on new foundations   South Africa's economy was already in recession before the pandemic triggered a fall in consumer spending. How has covid-19 impacted or exacerbated pre-existing consumer trends?   READ MORE → Healthcare Supporting an innovative life sciences ecosystem in Japan   Japan once dominated the life sciences sector in Asia, yet South Korea and China are quickly catching up. Can Japan maintain its stronghold in the space or are signs of stagnation starting to show?   READ REPORT → Healthcare Covid-19 and fragile contexts: Reviving multilateralism's promise to "leave no one behind"   Although covid-19 is indiscriminate in its spread, it is discriminant in its impact on the world's most vulnerable. How can the multilateral system live up to its promise to "leave no one behind" and protect fragile populations?   LEARN MORE →       FROM THE ECONOMIST       How the digital surge will reshape finance   Thanks to covid-19, more people than ever are banking and making payments online           How investors are hedging against possible election chaos in America   They were once betting on a contested outcome. That has changed             UPCOMING EVENTS       Covid-19 and the global tensions which preceded it have seen world trade decline dramatically. Businesses are feeling the strain on balance sheets and millions of people have been thrust into financial hardship. How and when will global trade recover, if at all? Join our webinar on October 20th at 8pm HKT | 1pm BST | 8am ET as we discuss whether collaborative technologies and regional trade hubs will keep the economic engine running or if protectionist policies and fear will impede a swift recovery.             - - - - - - - - - - - - - - - - - - - - - - -

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